The large majority of reviews focus on named sales staff — Wes Gleave, Connor, Bradley Williams, and Arron are praised repeatedly across different customers. The common thread is fast, responsive communication during the application stage and card delivery within 2–3 days. One customer noted their account was set up and processed "with immediate effect" within 2 days of applying. Another described the representative as guiding them step-by-step through every stage.
A customer who activated their account on 21 December 2025 immediately emailed to cancel as they were leaving the UK. Nearly 20 days later the account still had not been closed — the company repeatedly demanded a reason for cancellation without acting on it. The card had never been used. Another reviewer noted that their internal complaint process concluded in "deadlock," and the matter ended in account cancellation without resolution. "Not the best discount on fuel and very poor customer service especially when it comes to cancelling" was one typical 2-star summary.
A reviewer was charged £39.59 despite never using the fuel card. The company's response acknowledged that the fee was "technically covered in the terms and conditions" but was "not clearly highlighted during sign-up." This pattern — fees not surfaced at the point of sale — appears across multiple negative reviews. One reviewer's complaint went through the formal internal complaints process without resolution and ended in account cancellation.
A standout positive from Trustpilot: "I would just like to say a big thank you to the kindness shown by Amy enabling us to put our account on hold whilst my husband is critically ill in hospital. If all companies were as understanding as Right Fuel Card." This represents the more human side of the operation and reflects genuine flexibility when it matters to individual customers.
What customers praise
- Fast, responsive and knowledgeable sales team
- Card delivered within 2–3 days of application
- Wide network and choice of card types
- Flexibility for customers in difficult personal circumstances
- Very high Trustpilot volume (nearly 5,000 reviews)
What customers criticise
- Account cancellation deliberately delayed and obstructed
- Fees charged on unused / dormant accounts without clear disclosure
- Post-onboarding support quality significantly below sales quality
- Fuel discount savings below what was implied at sign-up
- Formal complaints process described as ending in deadlock
Summary verdict — 6.5 / 10
Right Fuel Card has one of the largest Trustpilot review profiles in the UK fuel card sector (~4,983 reviews), and the sales and onboarding experience is genuinely strong — consistent, named staff are praised across thousands of reviews for their responsiveness and speed. The 2–3 day card delivery is a real operational advantage.
However, the account lifecycle beyond onboarding reveals a meaningful gap. Cancellation is the single most complained-about process, with reports of deliberate delays, repeated requests for cancellation justification, and complaints concluding without resolution. Fees on inactive accounts are a further concern — technically disclosed but not foregrounded at sign-up. The result is a provider that excels at winning customers but lags in retaining goodwill once they want to leave.
Best suited for: businesses actively looking for a new card that want fast, supported onboarding. Less suited for: operators who value straightforward exit terms, or who may need to pause or close their account.